Terms and Conditions

Scope of our service

Our system displays all the information about the services we offer, but not their availability. When a reservation is created, you will immediately receive an automatic notification of the reservation made.

Within no more than 24 hours, one of our advisors will contact you by video call, phone call or e-mail to confirm the status of your reservation, and to confirm hotel reservations if you confirm flights. Passengers are responsible for correctly providing their e-mail and contact phone numbers. If passengers do not receive the confirmation e-mail within the established period, they must contact the following number: +51 982 505 892

Machupicchu Golden acts as an intermediary between the tourism service operators and the passengers. To make the process of booking tourist services easier, we have commercial agreements with several tour operators who are responsible for providing the services reserved through Machupicchu Golden by the client.

Prices of Programs and Services

• Our rates are expressed in US dollars and do not include the 18% VAT applicable to Peruvians and foreigners residing in Peru (exempt for foreigners).
• Package rates are not valid for public holidays, festive days or long weekends unless expressly stated.
• Rates for groups of more than 5 people are subject to discounts; we recommend checking with our reservations department at reservas@machupicchugolden.com
• All transport rates are subject to change and to space availability, to be confirmed on the day the reservation is made. This available rate will be sent by e-mail by one of our advisors.

Reservations, Payments and Deposits

• Confirmation of the requested reservation will be communicated through an e-mail that will contain the confirmation voucher.
• Confirmation of the services will proceed after we have received your online reservation request and the partial or full payment within the established periods.
• The passenger will be contacted by the Tour Operator at the destination; the passenger must identify themselves with their passport or identity document and pay their balance in cash (if any) to begin the provision of the tourist services.
• Machupicchu Golden will provide the client with the details of the operator and guide in charge before the start of any contracted tourist activity.
• It is the passenger's responsibility to provide their arrival and departure details with due anticipation.
• If the passenger requires pick-up from a specific place other than the one published in the itinerary, they must coordinate it in advance with Machupicchu Golden to check whether additional charges apply.
• If you purchase a tour package with transport, the passenger must arrive with the required anticipation at the indicated check-in time at the bus company's boarding station or at the airport, to collect their boarding card or ticket and check in. The company is not responsible if the passenger loses the ticket for reasons beyond the company's control, such as lateness, delays in queues, failure to check in, or others.
• All ticket reservations are personal and non-transferable, non-endorsable and non-refundable. They are also subject to the cancellation policies of the transport company.
• All tours are subject to weather conditions; if there is weather interference that prevents the contracted tourist service from being carried out, the conditions of each service will apply (in no case is there a refund).
• After the client has received their confirmation by e-mail or any other means of communication, they have a period of no more than 48 hours after receiving it to raise any observation. If the client has not raised observations within that period or has already begun to enjoy the contracted services, the company assumes their agreement.
• It is the client's responsibility to pay the deposit or the balances of the contracted service within the periods established by Machupicchu Golden. If these are not met, the company reserves the right to cancel the reservation without refunds.

Cancellation, Rescheduling and Refund Policy

1. General conditions

• When booking a package, the client must pay a deposit of 20% for BY CAR packages or 30% for BY TRAIN packages. In the event of cancellation, the following conditions will apply:
• No refunds are made under any circumstances. However, we offer the option to reschedule the travel date, provided the passenger covers the cost of entrance fees, service deposits and administrative expenses, which are non-refundable.
• The 20% or 30% deposit is non-refundable.

2. Cancellations and penalties

• If the client has paid the full amount (100%) of the package and decides to cancel, the following penalties will apply:
• 📌 Cancellations more than 100 days in advance: Penalty of 40% of the amount paid + USD 20 in administrative expenses (per passenger).
• 📌 Cancellations between 99 and 60 days before the service start date: Penalty of 70% of the amount paid + USD 20 in administrative expenses (per passenger).
• 📌 Cancellations between 59 and 30 days before the service start date: Penalty of 90% of the amount paid + USD 20 in administrative expenses (per passenger).
• 📌 Cancellations less than 29 days in advance: No refund (100% penalty).

3. Rescheduling

• 📌 Rescheduling more than 60 days in advance: Accepted provided the passenger covers the cost of entrance fees, service deposits and administrative expenses already incurred.
• Rescheduling for passengers who are already in Cusco:
• If they wish to cancel a contracted tour, there will be no refund.
• If they wish to schedule a tour, they may do so with a minimum of 24 hours' notice, subject to evaluation and availability.

Documentation

• Passengers must carry a valid passport (the passport must be valid for more than 6 months from the date of travel onward); otherwise the agency is not responsible for any inconvenience at the airport when boarding your flight, and you will lose your reservation.
• Family groups that include children must carry their passport; if travelling with only one of the parents or a legal guardian, they must present a notarised permit authorised by the parents. If you have made the payment and do not present this documentation, the service will not be provided and a 100% penalty will apply.

Responsibility and Obligation

• The obligation for services not provided due to the negligence of Machupicchu Golden or our staff will be limited to the actual cost of the omitted services and excludes all resulting consequences or indirect costs.
• In such an event, Machupicchu Golden will make its best effort to provide alternative arrangements of equal or lesser value, subject to availability.
• Clients accept that Machupicchu Golden has no responsibility for the non-provision of the services offered in the event of adverse weather conditions or natural disasters that cannot be foreseen. Likewise, it acknowledges that there will be no responsibility in the event of political movements, accidents, declaration of a state of emergency, border closures, strikes or any other public act beyond the control of Machupicchu Golden that could not be foreseen. In these cases, the value of the contracted service will not be refundable.
• Machupicchu Golden will provide the passenger with all e-tickets and/or reservation confirmations through the passenger's e-mail as stated on the reservation form.
• The services provided through this system are intangible; therefore, if passengers, for any reason, do not take the services on the scheduled date and time, they will assume responsibility for the total cost of these.

Payment Methods

• The company accepts Visa, MasterCard, American Express and Diners Club credit and debit cards.
• Every payment made with a credit or debit card generates a 6% commission per transaction.
• The company accepts deposits for cash payments into bank accounts in Peru and via Western Union or MoneyGram agents abroad.
• For cash payments from abroad through banks or remittance agents, the client assumes the cost of the transaction.
• When the client pays by card in a currency other than that of the quote provided, they will assume the differences due to the exchange rate applied by their bank.
• For payments in cash, by transfer and/or bank deposits in a currency other than that of the quote provided, the client accepts the exchange rate of Machupicchu Golden.

The Management.