Customer Service Automation
Technology integrations that let us serve you quickly and in a personalised way.
At Machupicchu Golden, we have implemented advanced technology solutions to improve communication with our clients and optimise our sales processes. These integrations allow us to offer fast, efficient and personalised service.
🚀 Customer Service Automation
We use the WhatsApp Business API integrated with Kommo CRM and Make, which allows us to:
- Automatically respond to frequently asked questions on WhatsApp, Messenger and Instagram.
- Classify and store leads in our database.
- Send personalised responses using ChatGPT.
🔄 Integration with Kommo CRM
Our system is integrated with Kommo, which allows us to:
- Manage clients in a centralised way.
- Automatically assign prospects to our sales team.
- Automate follow-ups and improve sales conversion.
📡 Automation with Make
Make allows us to connect multiple platforms, ensuring:
- Real-time synchronisation of conversations on WhatsApp and Messenger.
- Generation of reports and statistics on client behaviour.
- Automation of message flows without human intervention.
💡 Use of Artificial Intelligence with ChatGPT
ChatGPT helps us improve the client experience through:
- Instant, contextualised responses.
- Multichannel support in Spanish and Portuguese.
- Reduction of the operational load on our sales team.
🔗 Contact
If you would like more information about our technology integrations, contact us:
📧 Email: info@machupicchugolden.com
📞 WhatsApp: +51 982 505 892